I get both good and bad reports about people's first experience with their eCraft. This is to be expected. Griping is one thing. But, serious communications about reservations people might have are not only good for other potential users. They are good for Craftwell. While they would like to make a sale to everyone, the reality is that they will not. And, knowing why not is just as important as knowing why someone did buy.
Here is a very thoughtful communication I received today and I thought it was important to share it with you.
It would be easy for me to say, "Oh no! Don't do that! Buy an eCraft now!" But, that kind of thinking is something I disdain. Machines are not religious experiences. And, all machines have strengths and weaknesses and that is especially true of an introductory model. But, the reader did ask one question that I CAN answer directly.
At this point in time, which cutter would you chose, Gazelle or eCraft?That one is easy for me because she is seeking my personal preference, not asking me to tell her what to buy. And, I am VERY comfortable saying that, hands down, I would choose the eCraft over the Gazelle for what we have planned.
First, it is a marvelously engineered machine. Back in the 1980's I worked with a computer company called Mindset that earned a place on permanent exhibit at the Museum of Modern Art in New York City. I would not be surprised if the eCraft also earns awards and recognition for its wonderful design. Secondly, my Gazelle just doesn't have to growing room that the eCraft presents. It just does not have the room to grow like the eCraft built into its fundamental design.
Yes, there are issues that we must address with this new product. And, right now Craftwell is swamped just trying to get machines out the door. But, they care. And, they care a lot. I have no doubt that they will strive to get EVERYTHING right in a way that pleases both new and old users. I can't promise that. But, every communication I have with them lacks the defensiveness that I've so often faced when discussing potential problems.
If the writer needs a little more time to decide yes or no regarding the eCraft they should be encouraged to do so. There is nothing worse than buyer's remorse. But, they promise to stick around here and, did you notice that they are going to take another look at the eCraft this weekend. Now, THAT is my kind of person. I admire them and thank them for sharing with us their feelings.