For instance, I received this email today...
Thanks Tom you've put my mind at rest.
However I am now experiencing another problem that I have not read anyone else has had and that is: yesterday I thought I'd give the software another try but all that happened was that it kept telling me to insert my SD card which of course was in the machine but just to see if it would work I took the SD card out and then put it back in again to no avail.
Now, even though I have tried numerous times and in every way I can think of, the machine display tells me to insert the SD card.....I cannot do anything with this machine as the display will not go to the categories. I have made sure the machine is switched off before inserting the SD card but nothing works. Its incredibly frustrating....I had resigned myself to being patient about the software but now I cannot use the machine at all. Do you have any ideas as to what the problem could be?
Now, it turned out that Virginia discovered the fix as well as the problem. She found that removing the USB cable seemed to reset the console and restored it to function correctly. Nice find!
It sounds to me like there might be a bug in the firmware that Virginia stumbled across. And, bugs in firmware are not uncommon in new products, which is why the firmware is designed to be updated from time to time.
So, if you run into this particular bug, you can thank Virginia for helping you to quickly recover from it!