I have watched from the sidelines as the tearing problems persist.
Yes, there are work arounds. And, at least some of the problems deal with cutting points that have dulled. But, the majority of problems are related to a behaviour in the eCraft that causes the paper to be lifted up by the cutter until it is above the cutting edge of the blade.
I know this because I spent a considerable amount of time observing tearing using a high-speed camera to catch the action in slow motion. And, I sent these videos to eCraft for their engineers to study. I didn't say anything because I felt a team that could come up with such a wonderful design in all other respects would figure out how to stop the paper lift. I wanted to give them the time necessary to do so.
Here is a slow motion video that demonstrates exactly what is happening just before your paper rips. Notice how the blade lifts the paper!
As ripping still seems to be an issue, I am going to do my best to used what I learned in that research to try to see if I can come up with a solution. All I can do is to promise to try. And, at long last, I think I have the means to do so, now that I own a 3D Printer with which to experiment.
One of my goals with my new 3D printer is to come up with a solution to the tearing problems if at all possible. I'm going to attempt to design a foot that holds the paper down as the eCraft cuts, much like the foot on a sewing machine. I will let you know if the idea works!
Wish me luck for ALL of us!